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With the escalation of COVID-19 across the world, we recognize the importance of updating you on our practices for this challenging situation. We’ve been following the guidelines from the government and international public health authorities closely to monitor the situation, while continuing to the best of our capabilities to meet the delivery requirements and schedules.

In response to the guidance, we have adopted a series of measures. First and foremost, we’re focused on the health and safety of our colleagues, members, and that of our partners. We have put in action strict guidelines to try and prevent the spread, ranging from travel restrictions, remote working, mandatory use of sanitizers in and out of our facilities where our teams work, as well as equipping all facilities with noncontact type thermometers to monitor all individuals, especially those who show any symptoms of the infection. Masks have also been provided and we also have access to local physicians for further guidance.

In addition to the activation of our Business Continuity Plan, we have created an Emergency Response Team of select individuals and managers who are monitoring all of our facilities and members working from home, so as to ensure they address any requirement to enable uninterrupted processing of work. Given the rampant distribution of fear and rumor-laden news, we have also created a two-member team who are responsible for validating local and international updates from reputed sources and then sharing the updates on our internal messaging groups and intranet.

As your partner, I want you to know that we are committed to serving you to the best of our capabilities and the situation.

On a more positive note, this could also be a time for us to sharpen the saw, learn, connect, meditate, exercise more, and finally, show to ourselves, what we are capable of.

Please stay safe and please know, we are in this together!

Shelley Harrison

Author Shelley Harrison

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