Introducing
A new standard in measuring service delivery, designed around what matters most to you: trust.
How do you measure trust?
In creative production, trust is earned through consistent delivery, clear communication, and rock-solid reliability.
That’s why we created the Certainty Index™, a proprietary performance score that gives you complete visibility and confidence in how we’re delivering for you.
Built for brands and agencies who can’t afford surprises.
Whether you’re leading a global production team or optimising for marketing efficiencies, you need a system that removes doubt — not adds to it. The Certainty Index™ measures exactly that.
IT TRACKS OUR PERFORMANCE ACROSS FOUR BUSINESS-CRITICAL AREAS:
Quality of Output
Quality is non-negotiable — for you and for us. This metric shows how often we get it right the first time, with no need for revisions.
Communication & Responsiveness
How quickly are we responding? Are your requests being met with urgency and clarity?
This tracks communication consistency from our operational teams.
Service Issue Resolution
This metric tracks how often issues are raised across areas like quality, turnaround time, communication or responsiveness.
An escalation is recorded when a client formally expresses dissatisfaction. While our goal is zero escalations, if something does go wrong, we’re transparent, proactive, and focused on fast, lasting resolution — so you stay in control.
Schedule Compliance
Are we on time? Early? Late? This metric gives you real data on how reliably we’re hitting deadlines — so you’re never left guessing.
More than a metric — it’s peace of mind.
The Certainty Index™ isn’t just a score — it’s a signal. A signal that your creative production is in good hands. That you’re in control. That We Are Amnet is doing what we said we would, when we said we would.
We believe creative production should feel calm, not chaotic.
With the Certainty Index™, we’re giving you measurable assurance and raising the bar for what a modern production partner should deliver.
